New Veteran Community Hub to Open
OPEN TODAY FROM 9.00AM TILL 5.30PM
Charity Movie Screening FAQ’s
How do I contact customer services? For any queries relating specifically to the event, please contact enquiries@vicarlane.com or by phone on 01246 234630.
Will I receive a physical ticket(s)? You will receive an online booking confirmation email with your tickets attached from Salute. Please bring your tickets with you to the event, either printed or on your phone.
What if I’m in a wheelchair? We are completely accessible for wheelchair users.
Will I be allocated seating? There will be enough seating for everyone. Please note that customers will be seated in groups with those that they have booked their tickets with. Whilst we will try our best to seat groups of friends close together, we cannot guarantee that several parties who have booked independently will be able to sit together.
Will there be food and drink? There will be food vendors and a fully stocked bar set up at the venue. Attendees can use an app to order drinks and snacks to their seats. Please remember that you are unable to bring your own food and drink into the event. We will be operating Challenge 25 so please remember to bring photographic identification to buy alcohol if you look or are under 25.
Can I pay by card? Yes.
Is there a minimum age for this event? This film is classified 12.. Anyone under 16 must be accompanied by a responsible adult who is aged 18+.
Is this event indoors? The cinema screening is completely outdoors. Please keep in mind that there is no heating provided, and you may be exposed to all weather elements, so please dress up warm and bring blankets. There are some blankets available for you to borrow, however these are limited and on a first come, first served basis.
Can I bring a dog/ pet with me? We absolutely love dogs but unfortunately, we are unable to accept dogs or any other animals into the event.
Will there be parking? The Vicar Lane car park will be open for the cinema screening.
What should I bring? Bring your booking confirmation email with you. Please also dress appropriately for the outdoor conditions.
Can I smoke at the venue? There is a strict no smoking policy whilst seated. There will be an allocated smoking area for anyone wishing to smoke on the night.
What if it’s raining? The outdoor cinema event will go ahead whatever the weather, unless in the circumstance of persistent extreme rainfall. Please remember to bring warm clothing and waterproofs!
Will you refund my ticket purchase? We do not offer refunds on ticket purchases. If we have to cancel the event due to COVID-19, we will refund your ticket at face value.
Will there be toilet facilities? Yes, there will be toilet facilities at the event.
Can I talk during the screening? We politely ask attendees not to talk during the screening and not to disturb other guests. We reserve the right to remove guests from the screening room who continually disturb others.
Will this film have subtitles? This film will not be subtitled, however you can download the app ‘Subtitles Viewer!’ on the app store for free. This app enables you to download the film’s subtitles onto your device, which you can use whilst watching the film. Please get in touch with us on enquiries@vicarlane.com if you would like any further information about this.
Important information about COVID-19
The safety of our staff and customers is always our number one priority and we have put a detailed plan together to ensure that all health & safety aspects of these events are properly managed. We will be adhering to government guidance relating to Covid-19, as well as that of the UK Cinema Association. We ask that you do not attend the event if you are displaying symptoms of coronavirus or if you have been asked to self-isolate.
It’s really important to us that our customers and staff continue to feel safe and protected when attending our events and for that reason we will be implementing the following:
– Whilst we will try our best to seat groups of friends close together, we cannot guarantee that several parties who have booked independently will be able to sit together.
– Customers will still be able to use an app to order food and drinks, which our staff will deliver to their seats. We recommend downloading and registering with the app ahead of the event.
– There will be multiple hand sanitiser stations located at the event and the toilets will be regularly cleaned.
If we have to cancel the events due to COVID-19, we will notify attendees as soon as possible and refund customers their ticket money at face value. Face value is the cost of the ticket, excluding the booking fee. We will continually update our COVID-19 safety plan in line with the latest advice from the government, and we will send all attendees a final update one week before the event. If you have any queries regarding the health and safety of this event, please email us at enquiries@vicarlane.com.